IT Service Desk Analyst : 1st/2nd Line Desktop Support

19 Apr 2019
28 Apr 2019
Contract Type
Full Time

Gerrard White is currently seeking a 1st/2nd Line Support Analyst to support users both remotely and deskside as well as provide application support to users in both Kent and London.

You will act as the first point of contact for customers seeking technical assistance, troubleshooting and problem soliving as well as acting as the subject matter expert for applications across the group and the desktop computing environment.

Suitable candidates will have previous experience wihtin a similar role with demonstratable ability to diagnose and resolve technical isses at a 1st and 2nd line support level. Helpdesk, Service Desk and Desktop support expeirence is essential within a Microsoft Windows, Office, Active Directory, Exchange environment. ITIL understanding would be advantageous.

On a personal level, you will have excellent communication and inter-personal skills and be willing to go the extra mile to provide the highest of service levels.

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