Managed Service IT Apprentice in Finsbury, London EC2M
To maximise the value that technology delivers, it needs to be aligned with an organisation’s Business and Real Estate objectives. This is where PTS steps in – by combining strategic guidance, impartial advice and practical implementation, we are able to offer a personalised service to organisations looking to transform the way organisations operate through technology.Our mission is to provide a seamless converged solution covering IT, AV and Physical Security to our clients anywhere in the world. Having executed 12,500 complex projects in 85 countries, we are confident that our strategically located offices can mobilise the right people to the right place at the right time to deliver this service.
We want someone who is...Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
You’re primary role will be to support the Technical Team by providing general assistance to the team, which will include but not be limited to the commissioning of equipment, documentation, as well as offer 1stLine support, both onsite and remotely.
You will complete astructured training program in conjunction with Apprenticeship Training, which will result in Microsoft Technology Associate certifications.
Main role / Responsibilities:Respond to Helpdesk requests remotely Logging, tracking and assisting with helpdesk calls Hardware and software repairs Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting Technical team with maintenance tasks and installs
Desirable Skills:Experience of Hardware Repair and Troubleshooting Experience of Microsoft Windows and Microsoft Office products Knowledge of Microsoft Office including Outlook
Personal Qualities:Well organised and self-motivated Able to work independently
Desired QualificationsGCSE Maths and English.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.