Childrens Activity Assistant

Serco Leisure
19 Apr 2019
28 Apr 2019
Contract Type
Full Time
Children’s Activity Assistant | Bangor Aurora Leisure Complex

Location: 3 Valentine Road, Bangor. Co-Down BT2 4TH

Working Hours: Casual

Salary: £9.36 per hour

An exciting opportunity has arisen to join our team at Bangor Aurora Aquatics and Leisure Complex, as we are looking to recruit Casual Children’s Activity Assistants to work between Monday to Sunday (Mainly weekends) as and when required.

Bangor Aurora Aquatic and Leisure Complex is a £38m facility offering an excellent choice of sporting and leisure activities in Bangor, Northern Ireland.

The Northern Community Leisure Trust is committed to providing active and healthy lifestyles for all, in a safe, warm, clean, friendly, fun environment. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

Purpose of Role

To provide clean, safe and properly supervised facilities and activities for the children of customers to the Leisure Centre
Be responsible for the smooth operational running of all types of parties the centre holds.
Provide party guests with first class levels of customer service at all times

Key Responsibilities:

Provide a friendly and welcome service to customers and their children at all times
To regularly communicate with customers throughout the duration of the party to ensure everything is to their satisfaction
Ensure the party food room is immaculately clean and correctly set up prior to the commencement of the catering element of the party
Serve party food and beverages to guests (adults and children) at the appropriate times
Encourage a party atmosphere at all times including organising the cutting of the cake
Ensure the party food room is clear and immaculately clean after every party
Carry out cleaning duties, as necessary, in conjunction with the Duty Manager
Ensure the very highest operational standards are upheld with regard to cleanliness, facilities, staff, safety and service at all times
Work in partnership with guests ensuring that any views, recommendations or complaints are brought to the attention of the Duty Manager and dealt with promptly and efficiently
Assist with sales and marketing activities such as the promotion and administration of parties, collection of customer feedback and positively contributing to public relations efforts
Ensure that customer invoices are calculated correctly in accordance to the pricing structure and that the invoice is discussed with the customer before being directed to reception for payment.
Assist with the administration of First Aid

Skills, Experience:

Excellent customer care skills
Good communication skills
Health and safety training/awareness
Good cash handling skills
Good ability to work independently and as part of a team
Ability to use initiative
Experience in working in a busy customer based environment
Experience in dealing with high volumes of children

If you have the essential requirements for this role, please apply now and upload a copy in either PDF or Microsoft Word Format.
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 345 1 4 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request.

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