Customer Service Advisor - Worsley

Recruiter
American Golf
Location
Manchester
Posted
19 Apr 2019
Closes
26 Apr 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor - Worsley

Salary: £18, - £19,

american golf is Europe's largest golf retailer with over 111 stores across the UK and Ireland. We recognise talent. For us it’s all about loving what you do, whilst a passion for golf will be well received, it is more about service. Whether its customers or our colleague in store, delivering the ‘personal touch’ as a Customer Service Advisor is what is truly important to us at american golf.

What we’re looking for

We have an exciting opportunity for aspiring Customer Service Advisors to join american golf as we create our own customer service team. Our customer service centre will deal with all types of enquiry both pre and post purchase.

We believe that happy people keep people happy, so we’re looking for Customer Service Advisors who have great interpersonal skills as you will be expected to deal with a range of customer queries across several channels; phone, email, social media and very occasionally letter!

What to expect

Our Customer Service Advisors will be working 4 hours per week on a shift rota basis during our operating hours of Monday to Friday 8am and 8pm, Saturday 8am-6pm and Sunday between 1am – 4pm.

Your role will include:


Providing first class customer service via voice, email or live chat
Ensuring all communication via phone or email are handled professionally and promptly
Recording details of customer comments on the CRM database provided, leaving clear notes
Demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided
Building rapport with customers and providing exceptional service
Achieving key targets set
Adhering to quality standards and ensure consistency in all interactions


You

We think big and we’re looking for Customer Service Advisors who do the same, do you have the following skills?


Excellent written skills
Ability to build rapport and communicate in a helpful way
Enjoy a creative and hardworking office environment
Keyboard/Computing skills
Ability to research well and quickly
Fantastic questioning skills
Ability to work as part of a team
Enthusiasm and Passion


What’s in it for you?


3 days holiday (inclusive of bank holidays) and a holiday purchase scheme
An extra day off to celebrate your birthday!
Staff discount up to 33%
Company incentives


Up for the challenge?

We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of the team to help us deliver incredible experiences for our customers.

So, if you’re ready for a new challenge as a Customer Service Advisor then click below to apply!

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