Customer Relations Advisor - Brentford

Fusion Lifestyle
19 Apr 2019
28 Apr 2019
Contract Type
Full Time
Customer Relations Advisors at Fusion are the first team members that our customers and members meet. First impressions are important and as a Customer Relations Advisor , you are responsible for providing a warm welcome to each customer, proactively driving membership sales, providing accurate information, swiftly processing transactions and ensuring the reception area is managed effectively and efficiently.
This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Relations Advisor, you will need a “can-do” attitude, experience of delivering first class customer service in a target driven sales environment with the ability to “seal the deal”. You’ll also need excellent verbal communication skills, and good numerical and written skills.
Some of the responsibilities of this role include (but are not limited to):

Achieving KPI's and sales targets set by CRM and central support
Ensuring all customer sales and bookings are managed correctly, assisting customers in their choices and weighing up their options; supporting the right choice of membership for each individual customer
Positively and proactively driving membership retention
Accurate cash handling, reconciliation procedures and administrative duties
Assisting in the development of programming through your innovative ideas
Assisting in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date
Dealing with customer feedback in a sensitive manner, promptly and politely in accordance with company guidelines
Ongoing professional development through attendance at relevant training

Many of our Customer Relations Advisors have gone on to management positions within Fusion. Accredited by the Institute of Management and Leadership, you will have the opportunity to benefit from the STRIDE programme; our excellent industry leading management training and development scheme. You will also work within a fast-pace, stimulating environment that fosters a culture of team work and fun.
Some of the additional benefits you may enjoy as a Fusion team member include:

Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
Free Gym & Swim membership at Fusion centres
Employer Contribution Pension Scheme
Discount on Bickels Yard Café F&B products
Eye test (DSE users)
Cycle to work scheme
Industry Leading Training

Click on the link to apply.

*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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