IT Application Support Specialist

Gloucestershire College
18 Apr 2019
04 May 2019
Contract Type
Full Time
Gloucestershire Professional Services (GPS) is recruiting an experienced IT Application Support Specialist to join the IT Support team based at Gloucestershire College.

This is an exciting opportunity to take on a 3rd line support role whilst playing a major part in the wider College IT department. It would suit someone with 3rd line support experience looking for a varied role, or someone with a very strong 2nd line support background who is now looking to progress.

The purpose of this role is to:

* Provide 3rd line support to staff and students at the College, including troubleshooting software faults along with installations and maintenance of core system applications including server related systems

* Use specialist knowledge to ensure the college’s core business applications run effectively and meet the requirements of the customers while keeping systems secure and robust

* To keep up-to-date with developments in computer technology in order to evaluate and implement them for College purposes

* To keep abreast of software changes and advancements that the college uses for business administration

Skills and experience required includes:

* Formal training in an IT subject area (e.g. Windows Server Operating system or Microsoft Application Solution)

* Extensive knowledge of Microsoft server operating systems from Windows Server 2008 and above

* Experience of administering SQL server from 2005 upwards

* Strong understanding of maintaining business applications and the impact of downtime

* Knowledge of working in an educational IT support role is desirable, but not essential

* Strong skillset in planning software upgrades and implementation

* Capable of implementing performance improvements in systems and providing reports in this area

* Proven experience of troubleshooting application issues and rectifying

* Proven background of exceptional customer service


A career with us means much more than just a salary - we know that our people are our greatest asset. Working with committed colleagues, we also offer an attractive benefits package. Please click on the benefits link to find out more about the range offered

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