Customer Service Centre Support- Day Shift

Recruiter
Capita
Location
Ruddington
Posted
18 Apr 2019
Closes
28 Apr 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job title: Customer Service Centre Support

Basic Salary £18,000 pa.

Location: Ruddington, Nottinghamshire

About the role

DCC manages the data and communications network that connects smart meters to energy suppliers. With the largest digital infrastructure in the country, there are exciting times ahead, as we install 53 million smart meters across the UK. And that’s where you come in. As a Customer Service Centre Support, you’ll log, investigate and escalate technical or engineering issues from both customers and engineers, including British Gas or EDF Energy. You’ll use templates to record queries and use a set of instructions to fix the issue, find out more or assign to a third party. There’s lots of room and a clear path for progression in this role, as well as a great team environment.

The unit is open 24/7 so you’ll either do day shifts, which are Monday-Friday, 08:00-16:00, 10:00-18:00 or 12:00-20:00. You’ll also work 1 in 4 weekends, which will be an 8am or 12pm start with a day off on either side. However, please do talk to us about your shift requirements and we’ll be as flexible as we can be in order to support great candidates into our business.

Who we’re looking for

* A fast learner, you’re also detail orientated and will be able to read and digest large pieces of information – and be comfortable challenging them if they’re not correct.

* Enthusiastic and energetic

* You’re a great communicator

* Ideally with some customer service experience under your belt.

* You’ll need to be able to demonstrate your IT literacy and familiarity with Microsoft packages.

Benefits

Joining DCC, you’ll have all the regular benefits that come as standard when you’re a part of Capita:

* A competitive salary

* 22 days annual leave plus Bank Holidays dependent on shift pattern

* A pension scheme

* A wide range of discounts on many products and services

* Childcare vouchers

* Interest free season ticket loans

* Monthly incentive schemes

* Cycle2work scheme

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

| Become a Change Maker |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

Similar jobs

Similar jobs