Sales & Customer Service Team Leader

Recruiter
Neaves and Neat Employment Services Ltd
Location
Ely
Posted
18 Apr 2019
Closes
28 Apr 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
To lead a team of customer account executives and be a key member of the commercial and business development team.

* Driving sales & servicing the needs of the company’s existing customers

* Maximising individual and team engagement to ensure they provide high quality customer service (internal & external)

* Manage team attendance & performance, developing using the most appropriate method for the individual/task

* Maintaining accurate customer/product information in databases

* Maintaining & monitoring KPI’s, SLA’s, key statistics and records of sales performance

* Receive, manage or escalate customer queries or complaints, supporting the team with more complex issues, making decisions where appropriate

* Supporting the activities of the external sales team

* Supporting new tool process & administration

* Managing the dispatch & administration of samples

* Reviewing orders, providing price and contract details in response to inbound enquiries, with the UK Business Controller

* Approving high value credits/special deliveries

* Participating and representing the function in business/sales meetings

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy

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