Service desk advisor - Multi lingual

Recruiter
Huntress
Location
Peterborough
Posted
18 Apr 2019
Closes
28 Apr 2019
Contract Type
Permanent
Hours
Full Time
Role: Multi lingual Service Desk Advisor

Due to the growth of this company, our client is now looking for multi lingual Service desk advisors who are fluent in any of the following languages: Italian, German, Dutch, Spanish, Greek, French, Turkish.

Location: Peterborough

Hourly rate: £9-9.50ph

We are currently looking for multi lingual Service Desk Advisors who have a passion for IT and Customer Service to provide technical support to existing clients and customers.

Job role

You will be responsible for answering incoming calls from existing clients and accurately logging incidents ensuring all relevant data has been recorded. You will liaise with relevant departments in order to provide a quick and seamless resolution for the client.

Job description

* Capturing relevant data and logging it on internal system

* Escalate incidents where necessary to 2nd line Support Team

* Monitor and resolve incidents to ensure customer satisfaction but providing prompt and accurate updates

* Contribute to team meetings

* Proactively maintain and develop knowledge

* Resolve a minimum of 60% incidents logged as a first time fix

* Regularly update incidents logged on the system to provide end users with technical solution

Skills required

* Must be fluent in one of the following languages - Italian, German, Dutch, Spanish, Greek, French, Turkish

* Educated to GCSE level

* Knowledge/passion for IT

* Excellent customer service experience

* Experience of working to KPI's/SLA's

* Good problem solver

* Structured trouble shooting skills

This is a fantastic opportunity for people with a passion for IT, people and finding solutions.

Apply today for a great career opportunity!!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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