Project Coordinator

RM Plc
18 Apr 2019
10 May 2019
Contract Type
Full Time
Are you an experienced Project Coordinator, looking for a new opportunity in an environment where you can make a real difference to the education of children in the UK?

We are offering a salary of up to £31,000 with a realistic bonus and a great benefits package. The role is part of the “backbone” of RM Results and you will be working in a close knit team with a collaborative outlook.

The Project Coordinator is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Service Operations Team. It is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders.

The role is focussed on successfully owning and managing the delivery of the operational services in each session, service or pilot. The Project Coordinator is responsible for the delivery of an examination session or service from planning through to full reconciliation of all exam responses before results issue. Therefore, the role comes with a significant level of responsibility in these high stakes services.

Key responsibilities

1 Delivery

• Responsible for the delivery of the eAssessment / eMarking service from planning through to reconciliation to closure including input into service based risk management.

• Managing targeted testing for your customer(s), internal RM service readiness planning and ensuring customer readiness plans are complete.

• You will be responsible for managing the service as a whole, with key milestones clearly identified and progress tracked.

• Using matrix management you will need to influence resources outside of your immediate team.

• Support the system users by overseeing the escalation of queries, via investigation and interaction with internal teams or third party suppliers.

• Responsible for the performance of your customer’s service against internal operational level agreements and external service level agreements and take action on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer.

2 Service Improvement

• Analyse performance to identify CSI opportunities

• Responsible for internal process improvement activities for your customer(s)

• Deliver the internal Continual Service Improvement processes for your customer(s).

• Contribute to new service introductions across Operations to ensure best practice across customers.

• Be responsible for the maintenance and delivery of the Customer Service Improvement Plan for your customer(s), liaising with the wider operations teams, Customer Relationship Managers, Solution Architect and Development teams when appropriate.

• Work with Operational Managers and CRMs to deliver RM Results strategic objectives.

• Attend, contribute to and on occasion lead both internal and external customer meetings including but not limited to; Operations Board meetings, Lessons Learnt Reviews, training and representing RM at third party familiarisation visits e.g. visits to scanning suppliers.

Skills & experience


* Extensive experience in a customer facing delivery role

* Experienced in the delivery of large scale operations and time critical services

* Experience of working with and reporting on KPIs, SLAs and OLAs

* Ability to be self-reliant, work under presser and prioritise workloads


* Demonstrable ability to deliver results meeting KPIs, SLAs and OLAs

* Ability to maintain quality output whilst demonstrating flexibility to changing demands and priorities in a high paced environment

* Demonstrable ability to identify and deliver improvements to products and / or services

* Ability to make informed decisions that directly affects business performance. Displaying good judgement in balancing the needs of the customer and RM

* Excellent written and verbal communication with strong active listening and influencing skills

* Develops good professional customer relationships and positions themselves as the operational day to day contact for their customer. Demonstrates a commitment to delivering their customer needs.


* Knowledge of service or project management methodologies (e.g. ITIL, PRINCE) would be an advantage

* Industry experience of using MS Excel (vlookups and pivot tables)

* Knowledge of working in a business to business environment

* An appreciation of how a complex operation is managed

Look at the benefits you are entitled to!

RM Group offers all employees great conditions and benefits and has been a Top employer for many years

* 25 Days Annual Leave (option to buy an extra 5 days)

* Performance Related Bonus Scheme

* Group Personal Pension

* Private Medical Healthcare

* Income Protection

* Life Assurance

The following voluntary benefits are also available:

* Voluntary Dental Plan

* Voluntary Health Cash Plan

* Voluntary Critical Illness Cover

* Voluntary Health Assessments

* Cycle to Work Scheme

* Give As You Earn (GAYE)

* Employee Referral Scheme

Take a look at our social media pages: Twitter Facebook LinkedIn

We hope you are interested in RM and this role and look forward to receiving your on line application

For more information on RM Group please visit (url removed)

More Information

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks

Similar jobs

Similar jobs