3rd Line Support Engineer

Recruiter
Fleetcor
Location
Meriden
Posted
18 Apr 2019
Closes
21 May 2019
Contract Type
Permanent
Hours
Full Time

We are looking for an experienced 3rd Line Support professional to join our busy infrastructure team..

What you’ll be doing

  • Offer 1st, 2nd and 3rd line support as required and handle issues as they are escalated.
  • Log the call, fix problems where applicable, advise users on appropriate action/workaround or escalate issues when required to colleagues with view to resolving within agreed Service Level Agreements
  • Server configuration and maintenance when required
  • Document, track and monitor problems to ensure a timely resolution, maintain a knowledgebase of known problems
  • Building and configuring hardware (workstations/laptops) from images and manually and configuring mobiles for business use.
  • Active Directory management, password resets, domain maintenance, file access management.

About you

  • Highly technical including knowledge ofWindows XP, 7, 10 Desktop OS / Applications
    Active Directory
    Office 2010 / 2016
    Exchange
    Windows Server (up to 2016)
    Symantec BackUp Exec and Veeam
    Citrix XenApp
    Symantec Endpoint Protection (Desirable)~
    LAN, TCP/IP, DCHP and DNS
    Solid understanding of Dell and HP Hardware Technologies
  • Previous experience in IT Support within a fast moving organisation
  • Excellent communication skills

What we can offer

  • Excellent salary
  • 25 days' holiday plus 8 Bank holidays and an option to buy/sell 5 days.
  • Pension
  • Private medical insurance (Vitality)
  • Free Parking
  • On-site gym and subsidised restaurant including a Costa
  • Flexible benefits such as Denplan, Medicash, AA Cover and discounted fuel card.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting, which is conducted by a third party supplier (Experian). The pre-employment vetting checks are carried out in accordance with FLEETCOR’s Resourcing Policy and include (but are not limited to) employment referencing, identity, adverse financial, criminal and sanctions list checks. These pre-employment vetting checks are required to meet our legal and/or regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture amongst our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. Our aim is to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any FLEETOCR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

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