Change Manager

Directions Recruitment Specialists
18 Apr 2019
21 May 2019
Contract Type
Full Time

To ensure that all aspects of Service Delivery for our major clients is executed to the highest level of
quality, consistency and cost effectiveness. This includes · Responsibility for co-ordinating the resources
required to deliver a Provision Change Request (CR) raised by a major/ priority client on time and in

  • To ensure that all Request for Changes (RFC) for infrastructure or service changes, raised internally or by external providers, are assessed, managed and controlled to a successful conclusion.
  • To ensure that reporting to the customer and internally is completed on time and to the agreed process.
  • To provide input and support as part of an account management team, this includes the Client Engagement Manager, NMC Manager and Technical Consultant.

Criteria: ("E" denotes Essential & "D" Denotes Desirable)

Technical/Functional Skills

  • Competent user of Microsoft Suite (E)
  • Knowledge of telecommunication networks (e.g. CCNA) (D)

Competency & Behavioral Skills:

  • Strong communication skills, to be able to interact effectively internally and with suppliers and customers, at both the working and executive level (E)
  • Proven ability to managing large volume activities, across multiple work streams, and these from start to finish (E)
  • Confident and tenacious individual who understands the importance of task ownership and management (E)
  • Ability to think around complicated logistical problems, faced with tight deadlines and difficult issues (D)
  • Ability to lead by example to motive and influence other team members (E)
  • Good eye for detail, 100% accuracy is required. (E)


  • ITIL v3 qualified (D)
  • Project Management qualified (D)
  • IT / Telecommunications Change Management role 2-5 years in a customer facing order/ project management / coordination role (E)
  • Experience of global processes and systems and of working as part of a cross functional team. (E)
  • English: very good command of written and spoken language (E)

Education ("E" denotes Essential & "D" Denotes Desirable)
Degree qualified (E)
Additional Requirements
Fluency in an additional European language (French, German, Italian, Dutch, Spanish) (D)

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