Financial Services Administrator

Integrity Resource Solutions
17 Apr 2019
21 May 2019
Contract Type
Full Time

My client an established wealth management organisation based in Christchurch Dorset is looking for an Financial Services Administrator, to provide pre and post-sales support to the Financial Advisers. To ensure that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company. Whilst also providing a high level of support to clients in an efficient, compliant and professional manner.

The role of Financial Services Administrator will involve working on:-

  • Obtaining illustrations, key features and application forms from Platforms and Providers as required
  • Compiling client meeting packs containing documentation such as, but not limited to, valuations, client agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings
  • Posting client documentation to the client or product providers as appropriate
  • Issuing signed letters of authority to providers and obtain standard policy information
  • Updating client policy records on receipt of information on Intelligent Office
  • Accurately maintain client personal details and policy information and update on Intelligent Office
  • Preparing new business applications in accordance with the Company’s standard operating procedures and compliance handbook
  • Dealing with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients and providers
  • Providing clients with timely and accurate information and obtain any new business information and existing policy information from clients where required
  • Maintaining relationships and contacts with providers to ensure a professional service
  • Dealing with any resulting fee and commission queries from the Finance Department
  • Producing accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office.
  • Arranging for amendments to encashment and withdrawal requests from existing client plans as instructed by the Adviser and inform the client by email where appropriate
  • Updating Intelligent Office client records with the amendments.
  • Operating and managing an effective diary within Intelligent Office to ensure that all activities are planned for and carried out in a timely manner
  • Ensuring that Advisers and the Operations Manager are informed of any client related events and issues in a timely manner
  • Providing cover and carry out duties for other Administrators in the team, in their absence.
  • Where necessary: -
    • Answering the telephones in a professional manner, conforming to Company standards
    • To be responsible for the opening, scanning and distributing the post working within the company timescales
    • Ensuring all scanning of hard copy files is completed accurately /readable
    • Shredding documents as and when required
  • Reporting any compliance issues or suspected compliance breaches to the Compliance Manager as soon as they are made aware of them.
  • Operating within and conform to the Company’s existing and continually developing operating systems and procedures and contribute to their further development where required, through participation in Procedural Workgroups.
  • Projects - carry out projects as required by the business which may include the following key areas
    • Intelligent Office
    • Platforms / Providers
    • Investment Committee
    • New Business

The ideal candidate for the Financial Services Administrator position must have:-

  • Computer literate in Microsoft Office and other applications
  • Excellent communication skills both written and verbal
  • Client centric in approach
  • Organised and highly motivated
  • Good levels Industry knowledge
  • Good attention to detail
  • Accurate data entry and record keeping skills
  • Willingness to study towards professional qualifications (desirable but not essential).

If you would like to be considered for the Financial Services Administrator position please apply now to be considered.

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