Weekend Berthing Master

Recruiter
Smart Recruitment Solutions
Location
Dorset
Posted
18 Apr 2019
Closes
10 May 2019
Contract Type
Permanent
Hours
Full Time
Do you have Excellent Customer service skills and Smart Appearance?? Do you have experience of using VHF Radio? Interest in Boats and Marina Operations?? Are you a team Player?? Do you have good Local Knowledge??then this could be the role for you!!

As a berthing Master, you will be helping visitors and Berth holders, to support the Marina Manager and to facilitate the effective running of the marina office, Being active on the Pontoons and working in the marina office.. This is a customer facing role and smart appearance ( uniform provided) with good communications skills are vital.

This role is a mix of hotel receptionist, concierge and 'handyman' ensuring customers have a great experience!!

Tasks include:

Allocating Berths and helping customers to berth by catching lines

checking boats are secured appropriately and dispensing fuel

Answering customer questions about the marina and services. Local Knowledge of attractions and amenities in the area would be beneficial.

Enabling the efficient running of the marina includes accurately using our database, processing payments, enquiries and bookings correctly.

Be able and willing to undertake basic cleaning and maintenance tasks, reading meter, emptying bins, and moving trolleys.

You will have:

Customer service experience

Happy and confident to deal with customers in a wide range of circumstances

Able to communicate clearly on the VHF radio, face to face and by email

VHF training will be provided, if you do not have the RYA SRC Certificate.

An RYA Yachting or Powerboat qualification is not essential but desirable, particular Powerboat level 2 (we do offer a 2 day training course as part of the clients benefits)

Experience of using Microsoft Outlook and excel is desirable.

Hours: Friday to Monday, working 2 weekends out of every 3

Salary: £8.21 to 9.50 per hour depending on experience

Permanent Role.

If this is the role for you, please submit your CV via this job board or contact Smart Dorchester on (phone number removed)

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