Aftermarket Analyst

18 Apr 2019
10 May 2019
Contract Type
Full Time
Would you like to work with the internationally recognised and market-leading Volvo Construction Equipment brand?

If so, we have an excellent front line support opportunity to support the SMT GB Finance Department at our Duxford office.

If you are looking for a position with opportunities to progress your career then we are a company that wants to help you, guide you, and inspire you to achieve your full potential. Here at SMT GB we have an employee focused approach and we are a ‘learning company’ which continually facilitates the development of our employees to improve our business.

Job Summary

As Aftermarket Analyst, you will provide critical support to the Aftermarket teams and help maximise the aftermarket products and service portfolio. Using exceptional analytical skills you will help identify, analyse and present relevant data in a commercially useful way to help drive high margin revenue growth and support long-term customer loyalty.

Key Responsibilities of the Role:

* Analysis of existing aftermarket portfolio (Profit analysis, CSAs performance, Extended warranty performance, Parts and Labour sales) to highlight key trends and opportunities

* Business owner and administrator for Volvo POTCALC application

* Proactive parts pricing monitoring using lost sales analysis and other market intelligence to support the negotiation of optimum supplier agreements with OEM

* Analysis of existing machine population to identify aftermarket parts and service sales opportunities and help formulate aftermarket sales strategy.

* Creation of appropriate KPIs and dashboards to help drive and reinforce objectives with Aftermarket sales team(s)

* Customer analysis and ranking to provide clarity on total customer loyalty and overall customer portfolio profitability

* Production of financial reports as required

* Development of Aftermarket competitor market intelligence

* Production of uptime solutions reports and recommendations

* Support the development of CareTrack usage with internal and external customers to maximise the downstream parts and service potential.

* Work in accordance with SMT and Volvo Group UK standards of health, safety, quality and environmental care.

Aftermarket Analyst | Analyst | Aftermarket |Analysis

Essential Skills

* Highly numerical with an ability to make sense of large sets of numbers using analytics and statistical evaluation.

* Excellent attention to detail

* Ability to communicate information effectively

* Commercially aware

* Logical thinker

* Demonstrates high standards of professional conduct.

* Able to make recommendations to management from data analysed

* Innovative

Desirable Skills

* Experience of aftermarket sales and service in a business to business environment

* SQL experience

* Microsoft Dynamics experience

About Company

SMT GB markets Volvo Construction Equipment products including wheeled loaders, articulated haulers, hydraulic excavators, utility equipment and road equipment products in Great Britain.


We create value by providing sustainable and integrated solutions for the heavy equipment and transport industries across Europe and Africa.


We are the industry leader with state-of-the-art products and services that maximizing the benefits for all stakeholders.

We are a great place to work, with highly skilled teams that are inspired and dedicated to helping our customers succeed.

We are the partner of choice for our customers throughout the lifetime of their equipment

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