Software Support Consultant

Recruiter
Xist4 IT
Location
Bristol (City Centre)
Posted
17 Apr 2019
Closes
19 May 2019
Contract Type
Permanent
Hours
Full Time
Software Support Consultant (Problem Solving and Troubleshooting)

Salary: £25-30,000

Location: Central Bristol

Software Support Consultant - Key Skills:

- Previous application support, software support or product support experience.

- Strong experience of problem solving, troubleshooting and fault-finding software applications issues.

- Good customer support experience.

- Knowledge of any of the following:

- Windows Server

- Programming/Scripting languages

- AWS

- SQL Server

- Good English verbal and written communication skills.

- Must be eligible to work in the UK.

About the Role:

Your role as a Software Support Consultant will involve:

- Helping customers and partners investigate application issues including product issues, implementation and configuration changes, and environmental problems.

- Team Collaboration - Helping prioritize important work and talking to customers and Customer Success Managers on a regular basis about potential impact of issues and what the company is doing to fix them.

- Knowledge Transfer - Creating knowledge articles and videos to help others learn about using and supporting the software and answering Client and Partner How-to questions.

- Technical investigations - Working closely with the DevOps team on complex problems, making sure they have all the information needed to get to the root of the problem.

- Personal Development - Learning about new product developments and technology and spending time keeping up to date with developments in the industry.

For more information about this Software Support Consultant role, please email across your CV for an interview.

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