Software Support Analyst

IT Executive Group
18 Apr 2019
26 Apr 2019
Contract Type
Full Time
Application/Software Support Analyst

This Software Support role will be based in Northampton and Support Analysts need to demonstrate good SQL experience.

I am looking for a Software Support Analyst to be based in Northampton. The Application support role will involve providing telephone and email support to customers including troubleshooting their problems. This support Analyst role will give the candidate an opportunity to grow into a technical consultant role within the Systems / Software Support/development team.

Application Support Analysts will need a good understanding of 1st & 2nd line customer support, application support, SQL Server and knowledge of MS Windows & Office.

Duties include:
*Advising clients of the status of their queries
*Maintaining support logs.
*Escalating technical issues.
*Prioritization of queries.

Key skills:
*Software/Application Support

This Software Support role will suit someone who has a strong understanding in applications support / development including project work, technical specification, development, documentation and unit testing.

It is essential that all Support Analysts have first class communication skills - both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure.

For the successful candidate, we offer a competitive package along with excellent career opportunities.

IT Executive Group is acting as an Employment Agency in relation to this vacancy.

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