Business Performance Manager
End Date 26 April 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £45,099 - £50,110 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary There is a fantastic opportunity to be part of a new management team in Customer Financial Assistance where we are growing our team of colleagues who support customers in financial difficulty, including those of a complex and vulnerable nature. It's a really exciting time to be joining our team as we are in the first phase of changing the way in which we deliver support to our customers and introducing a clearer career path for our colleagues. As well as having strong capability and experience of leading teams, a healthy dose of common sense and tenacity will be required as we 'test and learn' elements of our new proposition to ensure fully fit for purpose and driving the right outcome for customers each and every interaction. This will also be a highly developmental role with reporting line direct to head of function. Job Description What you'll be doing... • Plan and manage support to a defined area (s) of the business unit, participating as a member of the assigned business team and ensuring the provision of an efficient operation which meets customer needs. • Positively influence others by demonstrating core LBG values and behaviours • Provide insightful information, guidance and advice to influence business decisions which enables business area to gain a full understanding of the implications linked to their decisions. • Establish and build relationships with stakeholders to support the provision of quality and timely information and analysis to inform business decisions and optimise business results • Obtain information from and deliver information to other business units, agreeing outputs and deliverables and identifying process enhancements to meet operational efficiency • Define user requirements and test/implement computer systems, processes, procedures, products or services, ensuring these support operational efficiency and provide data to meet the changing needs of the business • Support or assume responsibility for agreed change projects, coordinating plans and resources to achieve agreed deliverables and continuous improvement within the required time, cost and quality parameters. • Manage a high performing team developing colleagues through stretching objectives, feedback and coaching • Co-ordinate the preparation of information for the planning, budgeting and forecasting process, ensuring assigned business areas are aware of their performance and any variance from agreed targets. • Ensure the technical accuracy of all models used by team members so that effective analysis takes place for the business areas supported. Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations • Likely to be managing a large number of staff providing guidance and support on more complex activities than the typical EL role. What you'll need ... • ability to coach own team and across matrix operation • Stakeholder management at grade G and above • Scope of influence external to own function • Influencing change and some longer term thinking • Complex processes in terms of scale, scope and specialism with a cross-divisional impact; recognised SME • Ability to provide structured guidance At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.