Assistant Manager - Slough

Recruiter
Powerleague
Location
Slough
Posted
18 Apr 2019
Closes
28 Apr 2019
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Assistant Manager - Powerleague Slough

Powerleague is the original and premier provider of commercial small sided football in the UK. It all started in 1987 and we are now the world’s largest provider with over 5 community Clubs across Europe.

Our clubs are about bringing local people together, sharing the good times as a community, being proud of where we’re from and being the local home of 5-a-side. Each of our clubs has their own individual Club Crest that represents their local community.

Role Purpose

The purpose of the Assistant Manager role is to provide support to the General Manager looking after the team and ensuring the efficient operation of the centre with the aim of retaining and attracting new customers.

The Essence of the Role / Key Accountabilities

Operations


Proactively walk the site talking to your team and customers, and identifying or resolving urgent issues
Act as Duty Manager in the absence of the General Manager
Completion of daily/monthly duties i.e. cleaning order, drinks orders etc.
Undertaking the quarterly sales actions set out by the General Manager
Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
Performing sales tasks to create new business for the centre enabling the site to grow YOY and meet quarterly targets
Assist in administration and control of cash handling
Ensure stock levels at the bar and vending machines are maintained throughout the day


Customer


Deliver ‘World Class’ customer service at all times
Always be there to help, support your team to ensure that customer standards are always met
Role model giving great customer service and demonstrating empathy and understanding even in the most difficult situations
Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety
Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situations
Resolve customer complaints that have been escalated from the team in a calm, patient and polite manner


People


Manage and motivate the team to ensure all team members are engaged and meeting their objectives
Share your knowledge with your team
Recruitment, Training and Development of new members staff in line with Powerleague’s Recruitment and Induction procedure
Be involved and actively contribute at team meetings
Build and maintain good relationships with all team members
Be willing to take on jobs to balance the team workload


Finance


Maintain uptodate knowledge of weekly figures (YOY, WOW) to enable you to have a better understanding of the current business
Keep up to date with current promotions and pricing, to provide information to customers, on request, and maximising sales opportunities


Role Dimensions

Financial


Yearly Budget
Delivery of profit gross per year


Non-Financial


Customer satisfaction survey


The Output/Measure of Success


Engaged people
Customer loyalty and recommendation
Cost conscious operation


Person Specification

Competencies / Behaviours


Leading Change
Results Focus
Effective Team Leader
Problem Solving
Business Acumen
Communicating and engaging
Strategic Thinking
Customer Dedication
Respect


Technical/Professional Expertise

Essential


Proven customer service skills
Adaptable and versatile
Good written and verbal skills
Good interpersonal and social skills
Strong commercial focus


Desirable


Proven management experience
Proven ability to exceed sales targets

Similar jobs

Similar jobs