Advice Team Leader
We’re looking for a results-driven individual with experience of delivering specialist housing advice or support work, to join us as an Advice Team Leader and support and manage the staff team at our Thames Valley Team.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Our Thames Valley service provides specialist housing, welfare and debt advice through a variety of face-to-face, telephone, and online channels and we have a number of support, training, education and health focussed services to ensure we are able to holistically support our clients. We offer a comprehensive volunteering and service user involvement programme within the HUB and have an Information Resource Centre located in Slough.
About the Role:
As Advice Team Leader, you will line manage, coach and mentor staff, setting them targets and objectives and making sure service delivery adheres to quality standards and meets contractual and internal performance targets. Supporting the integration of volunteers into the service and having input into their recruitment, training, management and organisation will be key, as will assisting in the marketing and promotion of the service and working with the HUB Manager to develop a marketing strategy. In addition you will build effective relationships with appropriate external agencies, as well as with Shelter colleagues across various divisions.
We’re looking for someone with experience of day-to-day staff and service management, including casework support and supervision and promoting take up of services amongst multidisciplinary teams, both internally and externally. With a proven track record gained delivering housing, debt, welfare benefits advice to Legal Services Commission or other quality standard, you will have a proactive, creative and collaborative approach, great relationship building skills, a flair for leading change and improving performance and the confidence to challenge the status quo and introduce new ideas. You must also be proficient using a range of IT tools to carry out your role, including Microsoft Office applications and case management systems.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.
Closing date: 28 April 2019 at 11.30pm
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.