Customer Relations Manager - Sales - Southgate

Fusion Lifestyle
18 Apr 2019
24 Apr 2019
Contract Type
Full Time
Customer Relations Managers (Sales)
Who We Are: Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and wellbeing to communities across the UK. In addition to over 9 dynamic venues offering mainstream & specialist sports and leisure facilities, the business has also developed some exciting new brands such as INTENCITY (HIIT fitness studio concept) Total Football (5 a side league venue), Bickel’s Yard (proprietary café concept), and has a pipeline of innovation development.
The Role Our Customer Relations and Sales Managers proactively attract new members and build revenue, while ensuring our current customers are happy and keep returning to us. As Customer Relations and Sales Manager you will ensure all customer comments and enquiries are responded to in a timely manner and serve as part of the Centre’s Duty Management team. Proactive and confident in your approach, as Customer Relations and Sales Managers you will have a particular ability to motivate and inspire others to “raise the bar”, and inspire your team to consistently smash their targets.
About You: To be successful at as Customer Relations and Sales Manager you will need management experience in a comparable sales and customer focused role, within the hospitality or service industry. You will need to be familiar with carrying out appraisals and developing your team members and you must have a demonstrable track record in exceeding targets. A First Aid at Work certificate is desirable (although training is available), and CIMSPA membership is also desirable, although not essential.
This a highly results-driven position, so you will need the ability to “seal the deal” without inappropriately pressurising the customer. Your excellent verbal communication skills, including the ability to influence and persuade will shine through on a daily basis.
Some of the tasks and responsibilities of this role include (but are not limited to):

Adopt a proactive approach to driving sales and retention, leading and inspiring the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service
Drive all revenues, including Swim School, and achieve monthly net sales gain and enquiries targets
Prepare reports and KPI’s for the key customer service areas, and ensure customer service targets are met
In conjunction with the Sports & Community Development team, drive successful local activities and events
Manage centre Prospects Database, ensuring data integrity is maintained
Undertake local competitor analysis and react appropriately to socio-demographic trends
Responsible for day-to-day management of the leisure centre, carrying out the Team Leader role when on Duty Management shift, and deputising for the General Manager as and when required
Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan
Analyse and forecast the likely return on each piece of activity conducted
Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff

Many of our Customer Relations and Sales Managers go on to be Operations Managers within their own, or a neighbouring site. We have high expectations, and we offer a generous benefits package in return for your hard work.
Some of the benefits you may enjoy as a Fusion team member include:

Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
Free Gym & Swim membership at Fusion centres
Employer Contribution Pension Scheme
Discount on Bickels Yard Café F&B products
Eye test (DSE users)
Cycle to work scheme
Industry leading training and development
Career advancement opportunities

If you want to further your career in leisure, within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you.
Click on the link to apply:
*In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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