Quality Assurance Manager – Retail Banking Quality Assurance and Controls Experience Required

Recruiter
Compliance Recruitment Solutions
Location
Chatham
Posted
17 Apr 2019
Closes
26 Apr 2019
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Duties include the following: • Manage the Operational Quality Assurance and Control Team in the UK and support and work closely with the overseas team to meet the short- and long-term business needs and capabilities across the Group identifying and promoting best practices and procedures. • Work within the agreed Quality Assurance Framework, ensuring that Quality team procedures are reviewed and aligned to it. • Support the Quality Development Manager with the management responsibilities associated with the various quality meetings. • Support and provide input into the Group Quality Assurance Standards to ensure this meets industry standards and required controls required to meet the business needs • Lead RCSA activity, Risk reviews and Matrix activities and provide SME support where required • Provide effective communication to Operations and business stakeholders ensuring they are informed of planned quality activity and, progress, corrective actions and outcomes. • Conduct deep dive reviews on existing and emerging risks and areas identified through root cause analysis. • Control and maintain libraries of all Operational Risk Acceptances, ensuring effective plans are in place to mitigate the required action to remove risk by the agreed date. • Present or act as chair of working groups specifically covering the quality and the level of assurance of Operational processes and effectiveness of the quality model. You should have a minimum of three years’ experience in a Quality Assurance/Controls or similar Monitoring role from Mortgage and Savings with some previous staff supervisory experience. For further information or a confidential no obligation discussion, please feel free to call David Crook on 020 7330 6963 or send your details to him at dcrook@compliancerecruitment.com Compliance Recruitment Solutions Limited (CRS) are acting as an employment agency in relation to this role. The recruiter has stated that all applicants for this job should be able to prove that they are legally entitled to work in the UK. Through application, all candidates signify their acceptance of the above information and confirm that the information they provide is true and accurate to the best of their knowledge

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