Customer Operational Architect

Hays Specialist Recruitment Limited
16 Apr 2019
03 May 2019
Contract Type
Full Time


Your new company

Our client is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users.

Your new job

In your new job as a Customer Operational Architect you will be working with key strategic managed service customers to be the primary technical point of contact delivering governance, strategy and innovation. The role is pivotal in bridging the gap between business problems and technology solutions, so your ability to communicate at all levels within an organisation will be a valuable asset as you navigate across both internal and Customer environments to become the trusted advisor.

What you'll need to succeed

To be a successful Customer Operational Architect you will have significant and demonstrable experience in:

  • Managed services
  • Effective delivery of a service outcome
  • Delivering high levels of customer satisfaction
  • Improving a service reputation with customers, vendors, partners and internal audience
  • Delivery of quality, added-value solutions
  • Pull-through business on Managed Service accounts
  • Datacentre environment - current/relevant area of technology and its business application

Ideally, you will also have held relevant positions within the IT industry including experience in a consultative role and have in depth knowledge of one particular market sector. Your communication and negotiation skills are excellent, and you are able to present large internal and external audiences. You preferably have demonstrable ability to provide input into commercial or technical documents and to develop solution specific business cases as well as deal with sensitive customer issues and lead large technical teams.

What you'll get in return

So…what's in it for you? You will get the opportunity to work at the forefront of a globally recognised IT service provider, at a competitive salary. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentorship, enabling the growth and progression throughout your career.

What do you need to do now?

If you feel this is something that you would be interested in, please apply by 3rd May or speak to the specialist recruiter for this position, Jake Hammond on .

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