Service Desk Team Leader

NHS Lanarkshire
16 Apr 2019
04 May 2019
Contract Type
Full Time
The successful candidate will oversee the streamlined operation of the IM&T Service Desk function and ensure all end users of this service are receiving the appropriate assistance based on agreed Service Level Agreement arrangements.

This includes the responsibility of supervising the Service Desk staff and managing all procedures related to the identification, prioritisation, and resolution of end user help requests, including the monitoring, tracking and co-ordination of Service Desk functions.

The Service Desk Supervisor will also contribute to problem resolution by giving first line support to users at the desktop level. The Service Desk Supervisor will work closely and under the management control of both the eHealth customer services manager and the Head of Infrastructure to ensure IT best practices in the successful delivery of IT Service Desk fault resolution meets the business needs of NHSL.

You will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.

In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.

Should you wish to discuss the post in more detail, please contact Mick Miller – IT Customer Service Manager on.

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