IT Support Analyst

Recruiter
Profile Resourcing Limited
Location
Milton Keynes
Posted
16 Apr 2019
Closes
17 May 2019
Contract Type
Permanent
Hours
Full Time

IT Support Analyst

This is an exciting opportunity to work for a successful IT company with a reputation of delivering knowledgeable, reliable IT Support with GREAT customer service.

Candidate Requirements

  • The candidate must have excellent written and verbal communications skills
  • A good understanding of the Microsoft Windows Client Operating Systems
  • Ideally the candidate would be qualified to MCP or MCSA level, although this is not essential as we do provide training and assist with qualifications.
  • Experience with Installing, Upgrading and Troubleshooting Microsoft Office Packages (Word, Excel, Outlook etc 2010, 2013 and 2016) would be advantageous
  • The candidate should have a minimum of 1 - 2 years of experience in an IT Support/role

Roles and Responsibilities

  • Provide Best in Class IT Support over the phone, via Email and in person
  • Build and Configure new computers and Laptops running Windows 7, Windows 8.1 and Windows 10
  • Complete performance and hardware diagnostics on Windows and Macs
  • Deploy, Manage and Monitor Anti-Virus Solutions (Sophos Anti-Virus), Bitdefender, Windows Defender.
  • Office 365 Administration and troubleshooting
  • Application Support - Sage, Act, Xero, Dropbox and Office Applications (Word, Excel, Outlook, OneDrive)
  • Setup and Troubleshooting of Printers and Scanners
  • Setup and Configure Online Cloud Backup Solutions and perform weekly checks and tests

The role is based in Milton Keynes and the successful candidate must hold a full driving licence, as travel to client sites will be required on occasion.

Our standard working hours are 09:00 - 17:30 Monday - Friday

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