Customer Service Associate
Excitingly for watch wearers, the ease and convenience of watch servicing through a noted and accredited third party continues to become ever more easily accessible.
Our client prides itself in retaining watchmakers who have been specifically trained within Swiss Watch houses (BREITLING, CARTIER, CHOPARD, OMEGA, ROLEX and TAG HEUER), through whose talents every watch received is restored to best showroom functionality and appearance.
The business already enjoys official Approved Service Centre status with the main Swiss watch houses: Hublot, Longines, Omega, Rado and Tag Heuer, and they are keen to expand their reach even further.
With their reputation and corporate ambition continuing to grow apace, and in response to the increasing demand for their range of after-sales services from a growing number of knowledgeable and passionate watch aficionados, they now need to secure additional London-based staff to expand its established service reception point in the City of Manchester
To be successful in this role you need to be passionate about customer service, and have experience of working with technical products - ideally watches.
You will be an accomplished communicator both internally and externally, who is equally fluent whether communicating face-to-face with service centre visitors, over the phone, or through email.
You will need to keep all parties informed at all times during the customer’s after sales experience, be it preparing quotes, gaining permission to proceed, accurately estimating timescales for completion, or confirming readiness for client collection or prompt despatch.
You will receive training in the use of the CRM system to maximize your after-sales support efficiency, and as part of a growing Customer Service team that affords the best possible support to your technical colleagues, you will contribute to the collective delivery of the ultimate after-sales service experience.
For a chance to join a growing business, keen to re-set industry tolerances and heighten expectations for service turnaround, please forward your CV without delay to the ever eager JML team.