Director - Commercial Credit Europe

American Express
15 Apr 2019
04 May 2019
Contract Type
Full Time
Make an impact on our business and the business world.

    This position is responsible for leading the Global Commercial Credit (GCC) team for the European region, servicing 14 markets across multiple sites with a total staff of approximately 130 Credit Specialists, Loan Officers and their leadership teams. With an extended team of Customer Service Leaders, Team Leaders and Loan Officers the role of the GCC Europe Director is to deliver outstanding results in all facets of leading an Operations team – risk portfolio performance, daily production quality and effectiveness, control and compliance targets and bringing a Customer First mindset to the world of Commercial Credit, balancing the need to be First to the Money with a desire to move our interactions with our Corporate and Merchant customers from simply taking a payment to creating a payer. This Director will manage the seamless operational execution of GCS/GMS Risk Management and GCC Credit policies and procedures. The incumbent is in charge of executing on strategies to maximize dunning effectiveness, profitable spend enablement and production efficiencies, while developing an effective capacity plan to support the business growth. Working alongside a peer group leading the other International regions, this role will also shape the future strategy of credit servicing for our GCS and GMS customers. A critical aspect of the role is to establish and maintain excellent relationships with key business stakeholders at the VP and above level such as Global Commercial Services, Global Merchant Services and the Risk Management organizations. A forward looking mindset, capable of embracing change and challenging the status quo is critical as Global Commercial Credit moves forward and prepares fully for any potential future economic downturns and seeks to become a more collaborative and consultative partner in managing the collection of overdue money from our clients and driving the customer satisfaction with our processes. As a large people organization, an ability to clearly, concisely and articulately communicate our strategies and build followership is critical to success. Partnering with multiple support networks both within and outside the Global Servicing Network (GSN) such as Capacity Management, Workforce Planning, Recruitment and Learning to drive progress is key. As a large organisation, colleague satisfaction, engagement and motivation is paramount and a key responsibility of the role.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required skills

    Demonstrated experience in leading Credit and/or Collections operations teams or transferable Risk Management experience. Exceptional planning skills & experience from working in an operational environment where the processes are complex and numerous. Outstanding track record of driving results. Sound knowledge of workforce management process and methodologies. Demonstrated high level of competency in interpersonal and negotiation skills. Excellent communication and relationship management skills at all levels. Demonstrated abilities of flexibility and resilience in the face of changing business requirements. Proven people leadership experience with the ability to motivate and lead geographically dispersed teams. Proven ability to be able to drive and deliver results in a full range of scorecard dimensions (Shareholder, Customer, Colleague). Ability to understand and assess key performance data and adjust short, medium and long term strategies accordingly. Demonstrated analytical and problem solving skills. Demonstrated knowledge of strategy, project management, financial/business operations, and cost management. Ability to evaluate alternatives and recommend solutions based on strong operational and financial acumen. Proven ability to influence and succeed in a matrix environment. Demonstrated ability to work collaboratively and influence business partners to achieve the best solution for the Enterprise. Be a team player with the ability to perform under pressure and meet deadlines in a demanding environment.
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19005462

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