Account Executive

Location
Aberdeen
Salary
£20000 - £24000 per annum
Posted
17 Apr 2019
Closes
15 May 2019
Ref
00094520
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This company is a trusted global provider of hybrid cloud solutions, software and consultancy within IT, geoscience and data management for the oil and gas industry - located in Stavanger, Oslo, London, Aberdeen, Dubai, Houston and Calgary. Their vision is Beyond Technology and since the beginning They have combined technology with human inventiveness.

Their Account Management team provide customers with IT service delivery, consultancy and solution services. With decades of experience within their team, they provide their client base with a high-level of expertise supporting and improving all aspects of the IT estate.

They aim to help their customers develop business value through technology. With passion, they put their effort into providing a World Class Service through unbeatable service. They provide a swift response, a broad competence level and a can-do attitude.

They are looking to expand the team with a new account executive to work within the account management team. The successful candidate will enjoy exciting and challenging work within a friendly, supportive team and fabulous environment.

Work tasks include:
- Managing customer accounts keeping them up to date with their services
- Managing customer expectations
- Updating relevant systems with Quotations
- Procurement - providing and sourcing IT wquipment/software costings for customers and Account Management.
- Responsible for the Sales Mailboxes and responding to requests from internal staff and customers.
- Responsible for renewal quotes to customers
- Responsible for returns of hardware to suppliers
- Ordering equipment and ensuring equipment has been delivered
- Support Service Delivery Manager and team
- Responsible for Reception duties and Switchboard and answering the door
- Responsible for distributing mail and daily posting of outgoing mail and returns
- Meet and greet visitors
- Arrange lunches and refreshments for visitors
- Ensuring all meeting rooms are kept tidy at all times
- Responsible for ensuring stationery supplies are sourced in a timely manner
- Responsible for the building's facilities including gathering quotes and arranging maintenance
- Booking Travel for staff when required
- Work with other teams/departments when required

Personal qualifications:
- Excellent communication skills, electronic, verbal and written
- Educated to Standard Grade level or equivalent
- Computer literate - Knowledge of Microsoft Office Suite including Word, Excel and PowerPoint
- Strong use of initiative and works well under pressure
- Effective communicator
- Ability to deliver a high level of quality and customer experience
- Good written, oral and interpersonal communication skills

Experience:
- Administration: 2 years (Preferred)
- Customer Service experience
- Sales Force (not essential)

They can offer a highly-competitive salary dependant on experience. Generous benefits including private health, 25 days' leave plus bank holidays and pension.