Travel Claims Sales Support Executive

Recruiter
Floss Agency
Location
Croydon
Posted
15 Apr 2019
Closes
03 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
You will be acting as first point of contact for customer and claim handler queries via email, ensure compliance of websites and documents, assisting in the implementation of new schemes and development of existing schemes, reporting monthly sales figures and liaising closely with other key departments.

*Provide support to customers (via email) and claim handlers (via email and phone).
*Communication with other departments. For example Finance, Underwriting and Legal & Compliance, external claims handlers and Head Office
*Website compliance. Check partner websites to ensure information about our insurance, and the sale of our insurance, is compliant. Support will be provided by a compliance officer;
*Product development and implementation (including proof reading Policy Wordings; creating IPIDs, confirmation emails, business rules; obtaining translations (via an external company) etc.)
*Reporting. Produce monthly graphs for the Country Manager showing sales figures (enter figures and format graph). Create monthly claims report (download and format
*Customer renewal reminders. Use mail merge to send emails to customers whose annual insurance is about to expire.
*The role may grow to encompass other key tasks.

Experience / Skills:

Strong IT skills with a good understanding of MS Word and MS Excel
Excellent attention to detail and a high level of accuracy
Any experience within insurance services would be an advantage
A good level of numeracy and literacy is essential
Ability to work as part of a team using own initiative

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