Service Desk Manager / Helpdesk Team Leader

Recruiter
IT Talent Solutions Ltd
Location
Basingstoke
Posted
15 Apr 2019
Closes
28 Apr 2019
Contract Type
Permanent
Hours
Full Time

Service Desk Manager / Helpdesk Team Leader required for my client based near Basingstoke for a permanent role, salary £40-45K + benefits.

My expanding client are looking to take on a Service Desk Manager to run their Helpdesk team (7 Engineers at different levels).

Responsibilities:

  • Day to day management of Service Desk staff
  • Delegation of work based on priority and severity
  • Managing productivity within the team
  • Working with senior management to drive efficiencies within the desks
  • Performing 1-2-1’s with staff
  • Enforcing and adapting SLA’s and KPI’s
  • Process improvement and implementation
  • Working based on ITIL principles
  • Escalation management
  • Defining duties of tiered Engineers

Experience:

  • 2+ years of people management experience in a Service Desk / Helpdesk environment
  • ITIL experience

This is a new position in a growing business, and an exciting opportunity to help drive growth within a successful business.

Please apply ASAP for more information.

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