Service Desk Manager / Helpdesk Team Leader
Service Desk Manager / Helpdesk Team Leader required for my client based near Basingstoke for a permanent role, salary £40-45K + benefits.
My expanding client are looking to take on a Service Desk Manager to run their Helpdesk team (7 Engineers at different levels).
- Day to day management of Service Desk staff
- Delegation of work based on priority and severity
- Managing productivity within the team
- Working with senior management to drive efficiencies within the desks
- Performing 1-2-1’s with staff
- Enforcing and adapting SLA’s and KPI’s
- Process improvement and implementation
- Working based on ITIL principles
- Escalation management
- Defining duties of tiered Engineers
- 2+ years of people management experience in a Service Desk / Helpdesk environment
- ITIL experience
This is a new position in a growing business, and an exciting opportunity to help drive growth within a successful business.
Please apply ASAP for more information.