Team Co-ordinator

Up to £19000 per annum
17 Apr 2019
23 Apr 2019
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated and experienced Team Co-ordinator to join their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre.

The purpose of the position is to deliver first rate customer service to all potential and existing customers and to ensure that all elements of the service are delivered to a high quality and on time.

You will communicate with all customers, suppliers, tour managers and internal departments in an effective and efficient manner to ensure the products and services requested by their customers are delivered at the highest standard.

You will work as part of a team to deliver the service and to undertake any task required to fulfil Company, team and individual performance objectives.

Reporting to the Team Manager, some of the activities that you will be responsible for include:

- Identify and implement solutions that can reduce business costs or processes which will directly improve the customer experience
- Identify and present to line managers well considered and appropriate improvements that will prepare the business for the future
- Maintain excellent relationship and communication with internal departments and external suppliers, providing appropriate and accurate information in order for them to be able to provide a high level of customer service
- Take ownership of issues and ensure they are addressed appropriate to the business impact
- Assist in the development and enhancement of company practices and processes in regards to the handling of customer calls, by identifying areas and opportunities for improvements
- Communicating with customers and suppliers in an effective and efficient manner to ensure our products and services are delivered at the highest standard and delivery deadlines are met consistently
- Ensure individual customer or group cancellations are fully communicated to relevant stakeholders in the business in an accurate and timely manner
- Accountable for the daily running of administrative operational functions within area of responsibility
- Coordinating daily and weekly workloads for your team to ensure delivery of customer excellence to the required standards and KPI's
- Encourage learning opportunities in the team
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments
- Support the weekend call centre operation on a rota basis, including at peak times of trading

Please apply by 24 April 2019