Service Desk Team Leader
Service Desk Team Lead (x2 roles)
£38,000 - £45,000 + Benefits
I'm working with one of my clients based in Birmingham who are currently recruiting for x2 Service Desk Team Leads to work for them and provide support due to the growth of their team. They are a leading MSP who are growing rapidly based in the Birmingham area.
The suitable candidate will not only have the opportunity to be exposed to all new technologies but work closely with teams across other areas of the business and be provided with training towards certifications etc. This is an exciting opportunity to work for a well-established fast growing company which offer plenty of room for progression.
- Oversee and provide2nd level support to clients and ensure that all incidents are reported and rectified while adhering to the SLA's.
- Work closely with customers and internal stakeholders planning to ensure successful technical delivery is provided.
- Work closely with service delivery manager for account to ensure successful delivery of technical changes are made to the customers' needs
- Act as an escalation point for the team and work closely with clients and internal resources to resolve any technical faults that may arise
- Support the drive with the aim to improve service delivery levels by contributing to the identification and resolution of incidents that arise.
- Review on a daily basis the company's change management process to ensure that scheduled changes are organised effectively and deployed in a timely manner.
Desirable Skills and Experience
- Has worked in a similar role within IT or a professional services business
- Has good knowledge and operational understanding of the following technologies Windows operating systems, Microsoft SQL server configuration and administration, VDI, exchange, AD experience and good understanding of WAN and LAN network technologies
- Significant experience of Incident, Problem and Change Management from an operational perspective gained through ITIL v3 experience.
- Ability to work under pressure and communicate effectively at all levels
The client is looking to move quickly with these roles, if you are interested and feel that you would be a suitable candidate. Please apply now.
IT Helpdesk Leader - Helpdesk Manager - Ticketing System - IT Hardware - Desktop - Networking