User Researcher - Outside IR35 / 9 months / SC

£450 - £500 per day
16 Apr 2019
14 May 2019
Recruitment Genius Ltd
Contract Type
Full Time
This company is a prestigious public-sector department currently engaged in a major transformation project as part of the HM Government's Next Generation Shared Services Strategy to replace its current ERP system with a "Software as a Service" offering.

The government's approach to digital and IT puts user needs at the heart of decision making. They are looking for an outstanding user researcher who will be a key figure in the service team. They will help the service team build a deep understanding of their users, to enable user-friendly design and delivery of services.

The role is based in Croydon and is outside of IR35. Initial duration is 9 months. The role requires SC clearance that will be applied for the successful candidate by the client.

The role will encompass
- Working with other user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
- Planning, designing, preparing and running user research activities including contextual discovery, quantitative surveys, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing.
- Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides.
- Effectively communicating user research findings to the team and the wider organization.
- Working with designers and developers to turn user research findings into stories and actions.
- Working with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour.
- Gather requirements, write session guides and present analysis directly to project and business stakeholders.
- Understand the tools required to deliver innovative training to end users and reach out to the wider audience.
- Illustrate user journey mapping from the point of what happening previously to what will be happening in the new world.

Essential skills:
- Proven experience of understanding user needs for web content, tools and transactional services. Some experience of content design.
- Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
- Proven experience of working in an agile development environment
- Knowledge-base design and implementation.
- Have proven experience in requirements gathering, fit gap analysis, data mapping, process mapping, solution design and validation/assurance.
- Strong planning and project management skills.
- Expert analytical and troubleshooting skills.
- Effective presentation skills
- Possess experience/knowledge of a range of UX research methods and deliverables

Desirable attributes:
- Existing SC clearance.
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
- Previous experience within government services.

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