Technical Support Analyst 24/7 - 2nd line support -
Technical Support Analyst 24/7 - 2nd line support role -
Location: Harrogate 21k + 15%
Our Client are looking for a bright, enthusiastic Technical Support Analyst to join our 2nd Line Technical Support team based in Harrogate. The successful candidate will be able to demonstrate a good all round technical understanding along with the enthusiasm for learning.
The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.
CCNA , CCNP nice to have but 2nd line support on a busy support desk is key
The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.
For more details about the role please refer to the attached JOB DESCRIPTION, to view this select the 'document' tab above.
WORKING AT OUR CLIENT
There's never a dull moment at Our Client, we've got a lot to offer as an employer. Here's an insight into why we think you'll like it here.
We all spend a lot of time at work so we believe it's really important that our people enjoy what they do. We strive to challenge our team to achieve fantastic results undertaking interesting work in a fast-paced environment. We foster a positive work environment with friendly people and an open door management policy.
Our people culture is one of mutual respect, we believe in building great working relationships with our team which enable us to deliver a fantastic service to our customers. As a growing business, we want our people to grow with us, so you will find that we support and guide our people to develop to the best of their ability. We actively encourage internal mobility and progression so there's lots of scope to progress your career within Our Client.
Here at Our Client we understand that our team is made up of individuals who all have their own different priorities, needs and interests. This is why we offer a flexible approach to our benefits package - with a range that people can pick and choose from. There is no 'one size fits all'.
Our range of benefits currently includes:
Flexible Holidays - enabling staff to buy up to 10 days or sell up to 5 days holiday per year
Employer pension contributions
Cycle to work scheme
Confidential employee support programme
Private Medical Insurance
Perkz - Employee discounts scheme
Gym membership - Harrogate only
Simply Health cashplan
Length of service awards
Regular staff events - charity, social and family fun days