Junior Collections & Recovery Associate

Pertemps Wolverhampton Commercial
14 Apr 2019
10 May 2019
Contract Type
Full Time
Job Title: Trainee Collection & Recovery Associate

Location: Wolverhampton

Salary: £21,432.75

Contract Type: Permanent

Sector: Finance

All CV's to – (url removed)

A well established dynamic Bank are seeking Trainee Collection & Recovery Associates to join their expanding team in Mortgage Collections on a full time permanent basis offering a salary of £21,432.75. Benefits to include 25 days holiday, non-contributory cover for Life Assurance of up to 3 times basic salary and a performance related bonus up to 20% of base salary, upon achieving company budgets and targets.

As a Trainee Collection & Recovery Associate you will:

• Undertake mortgage collections activity.

• Proactively manage your allocated accounts ensuring where possible that all tasks are completed within defined service levels for telephony and administration.

• Deal with inbound and make outbound calls in order to resolve customer arrears.

• Have the ability to effectively listen and question in order to complete a full fact find.

• Negotiate payment arrangements or alternative solutions for individual customer situations.

Key Skills:

• Experience of dealing with customers on a face to face basis or over the telephone.

• Good decision making skills.

• A passion for getting things right and the ability to problem solve.

• Driven with a positive and ‘can do' attitude.

• Ability to work on own initiative taking ownership when required.

• An awareness of the factors that would impact on a customers' ability to pay their mortgage.

• Good IT skills incorporating Microsoft Word & Excel.

• Experience of working towards personal and team objectives and deadlines.

• Good organisational and time management skills.

• Resilience, tact and discretion with the ability to remain calm under pressure, displaying empathy where appropriate.

In addition, you will have excellent oral and written communication skills to enable you to confidently liaise and interact with customers and third party companies, dealing with confidential issues in a professional manner.

Previous experience of working in financial services is desirable although not essential as full training will be provided. You should be driven to learn new skills and be prepared to actively work towards the Collection & Recovery Associate role.

You will be working 35 hours per week.

Shifts between the hours of 8.00 am – 8.00 pm, Monday to Friday and 9.00 am - 12.00 pm on a Saturday.

A credit check and Disclosure and Barring Service (DBS) check may be required for this post. In order to process your application for employment, check your identity, assess your suitability and continued suitability, the client will perform credit and identity checks on you with a credit reference agency (CRA). This will be at application and periodically during the course of your employment. The CRA will provide information about you, such as about your financial history. The identity of the CRA, and the ways in which they use and share personal information, are explained in more detail at (url removed)/crain.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us, CRAs, Cifas and on your data protection rights, can be found in the privacy notice or by contacting Human Resources

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