Account Handler

The MEL Group
14 Apr 2019
05 May 2019
Contract Type
Full Time
The MEL Group are family run, with a realistic goal to be a £100 million a year business. We are a total engineering solution provider to the global aerospace and defence market and to industry in general.

An opportunity has arisen for an Account Handler to join the team at MEL Aviation Ltd based in Sudbury, Suffolk where you will provide professional and efficient services to MEL Aviation’s customers.

You will be responsible for:

* Provide a first class, professional service to all account customers, responding to all enquiries in a timely and efficient manner.

* Support Civil Operations Manager (COM) to produce accurate quotes for all commercial airline customers for Repair and Overhaul work, liaising with Purchasing department to ensure correct pricing of parts / units.

* Ensure all quotes are produced and given to customers within 48 hours of receiving notification.

* Ensure that individual account customers work is quoted and returned within the schedules that we quote or have stated and if not, then ensure the customer is kept updated as to the status of their own products on site and chase through any shortages with the purchasing team.

* Provide support to customers by updating their own reporting systems, preparing and issuing Excel status reports of existing customer orders still current.

* Investigate and research competitors and market place for pricing and quotation information as directed by the Civil Operations (COM) Manager.

* Produce monthly performance charts analysing turnaround times against targets for individual work bays and display reports on the Staff Notice board.

* Produce individual statistics and performance analysis by Customer as required.

* Prepare quarterly and six-monthly performance statistics for all Repair & Overhaul sales turnover against budget.

* Prepare annual Repair and Overhaul sales turnover statistics, analysed by department, in preparation for Sales meeting.

* Liaise with Company Agents to negotiate Repair and Overhaul work and pricing.

* Liaise with Technical Supervisors and on-site workshops to ensure work is prioritised and planned efficiently.

* Strive to maintain the flexible element within the department, supporting all team members where necessary.

* Be pro-active in procuring new work from both existing and new customers.

* Actively seek new contacts and pursue leads into new companies with a view to achieving sales, providing them with good Company background and capabilities.

Essential Personal Skills / Attributes:

* Excellent written and verbal communication skills

* Flexible and adaptable approach

* Problem solving and analytical skills

* Focused on achieving the best possible results

* Commercial awareness

* Meticulous attention to detail, methodical approach to work ensuring accuracy at all times

* Reliable and trustworthy

* Excellent team worker, with the ability to work alone. Has the desire to succeed as an individual and with the surrounding team

* Honest, positive approach / attitude to customer service (both internal and external customers)

* Highly driven and self-motivated

* Confident

* Good standard/ working knowledge of Excel

This is a permanent role, Monday to Friday, working 40 hours per week during the hours of 08:00am – 5:00pm with a daily one-hour lunch break.

In return you will have the support to develop and grow within an ever-expanding company, with benefits such as 23 days holiday plus bank holidays, pension scheme and free parking.

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