Project Manager.SCE Visitor Experience.5.Regular

National Trust
13 Apr 2019
01 May 2019
Contract Type
Full Time

This is an opportunity for a Project Manager to work at the heart of the National Trust, driving real change as we deliver on the promises of our Curation & Experiences plan.

We’re looking for a proven project professional who can demonstrate a mixture of technical project management skills and outstanding communication and highly developed people skills, providing organisation, flexibility and collaboration to help us plan and deliver a number of projects on time, on budget and with successful outcomes.

The National Trust’s places and collections together tell the story of our nations. The Curation & Experience Directorate works to ensure that our places and collections play an active part in quality of life, wellbeing and the cultural life of the nation. Our plan’s four pillars are: everyday excellence – service, standards and care for our buildings, landscapes, gardens, archaeology and objects; becoming a living cultural resource – leading a renewed focus on all our houses, gardens and countryside as dynamic, programmed spaces; sharing compelling stories – a national programme of research and creative exhibitions; and enriching lives through access and participation. Put simply, our aim is to enrich people's lives through places that delight.

This is a full time, fixed term role until end Feb 2021.

What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office, Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal café available every day.

What you'll be doing

This role will be project managing a number (usually 2-3) projects at any one time. These might include our Dynamic Collections project looking at the vibrant redisplay of key collections around the Trust, or supporting our Exhibitions Manager to deliver exciting exhibition projects in partnership with national organisations; it might include our Conservation Champions or Experience Makers work as we develop, test and trial new ways to engage with our visitors and volunteers across the Trust. It might be leading a national project to look at storage for our collections, or supporting the delivery of national presentation standards and high quality service for our properties.

These projects will often be at different stages of their lifecycle. Some may require your skills in scoping, shaping and planning, allowing others in the team to get on and deliver well; others may require your skills in building business cases and negotiating governance; others will need your ability to collaborate, as we build and deliver these in partnership with others in the organisation (and beyond); others again will need your drive to deliver on the ground, managing contracts, seeing projects through to meet deadlines, reviewing successes and sharing experience.

As a team we are supportive, energetic, ambitious, creative and collaborative, but we need some project management expertise and organisation to make us truly effective. That’s where you come in.

Who we're looking for
  • You have great project management skills and experience, and are able to apply your professionalism with pragmatism and intelligence.
  • You are flexible – some projects you will be leading, others supporting; some you will work on daily, others you will dip in and out of. You will be comfortable working both in a leading role and in an advisory one.
  • You are generous, curious and focused on solutions.
  • You are great with people, demonstrating awareness and emotional intelligence to work collaboratively with people across the team.
  • Ideally, you have an understanding and interest in the heritage, museum or historic environment sector.
The package


Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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