IT Support Team Leader
The company is a well-established, award-winning Managed Print, IT & VoIP Telecoms Solutions provider with regional offices located across the South, East Anglia, Midlands and London. The Business has grown considerably over the past few years. They are well-established in delivering an outstanding service to a growing number of clients. With continuing growth, they are looking for an experienced and highly motivated IT Support Team Leader to support and lead their existing team. The Role: The main responsibility of the role is to deliver exceptional IT support by use of a help desk and attendance at customers' premises. This role is highly customer centric and you will be the point of contact for customer escalations, addressing more complex issues and ensuring service delivery is in line with contractual requirements. Based from their offices in Farringdon, the role involves working at various locations in the London area as required by the Business and therefore a full, clean driving licence is essential. The Benefits: Attractive basic salary of £40,000 - £50,000 dependent on experience Company pension Industry training Company phone and laptop The Person: This is a customer-facing role, so excellent communication skills, empathy and the ability to find solutions to challenging problems are essential as well as the ability to work independently and take ownership of customer escalations. You will be leading a small team so the ability to coach and develop a team is key. The successful applicant will have a minimum of 5 years' experience in providing 2nd / 3rd line IT Support plus minimum 2 years' experience leading a technical team and will require knowledge of the following: Microsoft Windows Server and Desktop platforms in particular Server 2008 / 2012 /2016 and Windows 7 / 8 / 10 Microsoft Active Directory Microsoft Office Versions Office 365 Connectivity, including routers, firewalls, and security VoIP Telephony Knowledge of other common software applications Any knowledge of ticketing/RMM software advantageous Degree educated, or relevant workplace experience You will need to demonstrate: Great leadership A highly customer centric approach Good analytical and problem-solving skills The ability to think logically and troubleshoot, seeing issues through to completion A polite and patient nature with clients at all times A friendly presence and helpful attitude Good interpersonal skills Excellent verbal and written skills Work well under pressure Some on call work will be required Sound interesting? Please click the APPLY button now. Closing date for applications: 16th April 2018 **STRICTLY NO AGENCIES** Candidates with previous experience in or job titles including Desktop Support Team Leader, 2nd Line IT Support Engineer, Second Line, Windows, Lead Support Engineer, VMware, HyperV, Exchange, IT Support Manager, Lead IT Engineer, Third Line, Active Directory, 3rd Line IT Support Engineer, MCP, MCSA, MCSE, IT Manager, ITIL V3 may also be considered.