Claims Handler

Recruiter
Legal & General Assurance Society Limited
Location
Dudley
Posted
13 Apr 2019
Closes
10 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
We are looking for Customer Service ambassadors who are passionate about providing an excellent customer Service.
Start date for the role is June 2019
We reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.
We offer a competitive reward package with a salary of up to £18,000.00 with the flexibility and autonomy to help you deliver your personal, business and career goals.
We care about our customers and are here to protect the things that matter to them – their home, their pet, their car and much more. At GI our mission is to grow our household insurance market share, diversify our range of products and drive innovative ways in which our customers can purchase and interact with us.
The key responsibilities of the role are:
* To manage the customer experience throughout the claim, following the recommended call structure and delivering a high level of customer satisfaction.
* To ensure that all claims are dealt with effectively and efficiently resulting in accurate outcomes.
* To maanage case/work load in accordance with service level agreements and customer expectations on daily basis.
* To demonstrate Treating Customers Fairly when handling claims.
* To maintain a good level of technical knowledge once training has been provided.
* To evidence and demonstrate the ability to make decisions whilst taking into account the customers circumstances.
* To demonstrate flexibility depending on customer demand.
* To manage and resolve customer dissatisfaction.
* To recognise where there are inconsistencies during the claims process and take remedial action
To be successful for the role the skills required are:
* Good rapport/relationship and negotiation skills, competent and confident in interactions with stakeholders and business partners;
* Attention to detail
* Communicating and influencing others
* Excellent organisation skills
* IT literate
* Ability to work within agreed timescales and deadlines and be flexible alongside customer demand.
* To be proactive in identifying problems and constructively look to find solutions.
* To work actively as part of a team and contribute towards delivering team performance
We offer a 12 week training plan covering all systems, products and process used for which full attendance is required. You will have the willingness to learn how to navigate in house computer systems needed to complete your day to day duties.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

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