Our retail teams are at the front line of raising the funds we need, to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans, to support the sales of unique and local products, which really capture the spirit of our special places.What it's like to work here
Boscastle with its Elizabethan quay sits in an impressive amphitheatre of steep cliffs and is home to quaint stone-built cottages, shops and tea-rooms. This role is based at the busy visitor centre, shop, and café on the harbour-side in Boscastle.What you'll be doing
With your love of working with people and desire to provide an excellent service, you’ll acknowledge, welcome and engage every visitor, offering them help and advice with their purchases. This means maintaining a thorough knowledge of our products, so you’re always on hand to help, and by ensuring that all stock is correctly priced and the shop is maintained to a high standard.
As a key member of our retail team, you’ll maximise the profit and sales generated at our special place, by ensuring that every opportunity is taken to increase our sales and average customer spend. When interacting with our customers, you’ll inform them of the amazing work we are doing, and what their money is funding – whether this is financing local projects or promoting our national strategy, cause and membership offer.Please also read the full role profile, attached to this advert. Who we're looking for
Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we are looking for like-minded people to join us.You'll need to be;
- Helpful and friendly
- Have clear communication skills
- Can easily identify with customer needs
- Take pride on delivering excellent customer service
- Enjoy working as part of a team
- Some cash handling experience
- Good eye for detail
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!