UX Designer – Web Design – User Experience Researcher

Recruiter
The National Lottery Community Fund
Location
London (Central)
Posted
12 Apr 2019
Closes
21 Apr 2019
Contract Type
Contract
Hours
Full Time
UX / User Expe rience Research er / Web Designer who is creative and h as s ome experience in Digital Design and User Research is required by the National Lottery Community Fund . SALARY: £50,000 - £56,000 pro rata (including London weighting) + Generou s Benefits LOCATION: London , Birmingham, Newcastle or Glasgow – candidate s can be based at any of these offices JOB TYPE: 18 M onth Fixed Term Contract WORKING HOURS: Full-Time, 37 Hours per Week PLEASE NOTE: Closing date for applications is 21 st A pr il 2019 ** Regular travel will be required to other offices ** ** Plea se provide a link to your portfolio on your CV ** JOB OVERVIEW The National Lottery Family is seeking an experienced UX / User Experience Researcher / Web Designer with capabilities in both Digital Design and User Research to help design and run discove ry exercises, and to help turn what we learn into sketches, prototypes and real design assets ready for deployment. You will work closely on focused project teams alongside multidisci plinary colleagues including developers, content designers, grant-makers and product owners. Working as the UX / User Experience Researcher / Web Designer , along with colleagues, you will have a key role in helping ensure that our new core funding products a re user-ce ntred, welcoming and accessible as possible. You wil l be wor king in an agile environment, in which user feedback and iteration play a key role. You wi ll also have to work closely with colleagues for whom iterative service design approaches are novel, and y ou’ll be part of the process of upskilling everyone. As the UX / User Experience Researcher / Web Designer , your role will have three aspects: To be a user experience researcher, who conceives of, designs and leads user research from initial discovery through to user testing of live services To be a designer for the web, capable of using graphics software to produce design assets ready for online deployment To help others with the design of conversational processes, helping to ensure that phone calls and face-to-fac e meetings benefit from the advantages that use r-experience skills give you We understand and accept that most candidates for this role will have more experience and skills in one of these areas than the others: we will not be seeking candidates who are e qually strong in all three . Your responsibilit ies as the UX / User Experience Researcher / Web Designer will also involve taking an idea sketch through to polished design, ready for build across mobile and ; You will ensure your creative output constantly meets th e highest standards and will be fl exible in attitude to extend, edit or expand as per ; You won’t be someone who sees their role as strictly limited to one small part of a research and design process. The role is situated within the Service De sign team, a relatively new part o f the organisation set up to give the Fund an in-house capacity to research, design, deliver and iterate high quality digital services using a range of agile and user-centred working practices. ABOUT US The National Lot tery Community Fund ( the Fund) dis tributes around £650 million of National Lottery Funding across the UK each year supporting health, educational, environmental, and charitable projects. We are fortunate to be able to support around 12,000 projects each ye ar with grants ranging from as lit tle as £500 to multi million pound programmes. By funding good causes, the Fund makes a real difference to local communities all over England. The Fund is committed to putting people in the lead it is our official vision and our top priority. To that end we are taking significant steps to embrace the user- centred, iterative culture of service design and digital development, putting those values and practices at the heart of how we work. In 2018 we created a new multidisc iplinary Service Design team. Our current focus is to replace the Fund’s existing range of many different grant-making programmes with three core funding products, using an end-to-end, front-to-back service design approach encompassing initial application right through assessment, award an d subsequent grant management. In addition to developing and iterating these core products, we need to ensure that our technology supports and enables them from online applications via through provi ding a modern grant management sys tem for Fund staff. IDEAL CANDIDATE REQUIREMENTS Essential Capable in both Digital Design and User Research, although we fully understand that you will probably be stronger at one of these activities than the other P roven track record of helping team s to deliver high quality customer-facing digital services that placed user experience and user needs at the heart of their priorities Ability to show both design portfolio work and tell us about user research exercises y ou have designed and undertaken D emonstrate user research methods to discover user wants and needs Demonstrate user research methods to test prototypes and live services Design professionally for the web and mobile, using any of the professional tools c ommon to this role (note, you do n ot have to be able to write HTML or CSS) Experience of successfully collaborating with colleagues who are not professionals in design and research Contribute to the development and continual enhancement of digital produc ts or services Design systems tha t are accessible systems that are aware of the needs of users who may have disabilities Desirable Experience designing conversational interactions, for example over the phone or face to face Experience of working c losely with colleagues to turn use r data into actionable product/service requirements that feed into prototype development, and influence product direction Building relationships and working effectively with external providers, for example user testing an d accessibility testing profes sion als Experience presenting your work to audiences Experience of working directly in HTML, CSS and other web technologies HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’ s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client fo r this purpose. PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly , rather than your CV copied and pasted into the body of the email. JOB REF: AWDO-C4716 This job i s being advertised by AWD online o n behalf of the National Lottery Community Fund , part of The National Lottery Family Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London . Multi-Job Board Advertising and CV Sourcing Recruitment Service s provided by AWD onli ne

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