3rd Line Application Support Engineer

Recruiter
Interaction Recruitment
Location
Peterborough
Posted
12 Apr 2019
Closes
11 May 2019
Contract Type
Permanent
Hours
Full Time

Are you an experienced 3rd Line Support Engineer who is looking to further develop your career? Do you want to gain further exposure to the latest technologies which are at the forefront of todays IT industry such as cloud based solutions. Are you someone who has the practical knowledge and hands on experience but not the certifications which a lot of employers require. If so we are now recruiting an exciting opportunity for a 3rd Line Application Support Engineer to join a well-established organisation who are market leaders in the IT Sector and can provide you with just that. The position has become available due to an internal promotion and is based in Peterborough.

My client is looking for an individual who will be responsible for responding to BAU 3rd Line incidents logged to ensuring incidents are resolved within SLA whilst providing help and support to the team. You will also be assisting in new Project Work and Customer transitions.

Duties will include:

  • Work with team members to ensure a managed workload.

  • Provide a point of technical escalation and expertise for 2nd Line Engineers.

  • Provide assistance to Team members and Analysts as required.

  • Ensure all implemented solutions are supported with documentation, training and expertise within the Service Desk and Support areas.

  • Provide support as part of the 24x7 out of hour’s rota.

  • Be available to provide remote service out of core hours.

  • Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.

  • Recommend and deploy changes via the change management process when required.

  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.

  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

  • Work with consultants to better understand issues and resolutions.

  • Provide technical assistance to on-going projects and the transition of new customers when required.

Knowledge & Experience:

  • At least 3 – 5 years’ experience in a similar SLA driven support role

  • Proven Customer service Skills

  • Proven experience delivering projects and complex changes.

  • Industry recognised qualifications in relevant areas.

  • Proven knowledge / experience in the following technologies.

    • Windows Server 2008/2012/2016/2019 inc Hyper-V

    • Exchange 2013/2016/2019

    • Active Directory (DNS, DHCP, GPO, AD Replication)

    • Lync / Skype for Business

    • Microsoft SQL Server Administration

    • Powershell and scripting

    • Cloud Technologies

  • Microsoft Azure

  • AWS

  • Google Cloud

  • Office 365

    Desirable

  • SCCM experience

  • VMware / vSphere 5.5 – 6.5

  • Security Clearance (SC) advantageous.

    If you feel your experience and skills are well suited for this position, then apply now as we are looking for the right individual to start asap. If your application is being considered, then one of our team will give you a call to discuss this further.

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