Sales Assistant

Recruiter
Directions Recruitment Specialists
Location
Reading
Posted
12 Apr 2019
Closes
14 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
  • Shift Pattern including every other weekend.

    Mon -Fri 8.00 - 17.00

    Sat 9.00 - 17.00

    Sun 10.00 - 16.00

    The role is to support the Branch Manager with the following tasks:

    Sales Duties

    • Deliver excellent customer service that exceeds all customer’s expectations
    • Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
    • Dealing with customers’ orders and queries in a confident, efficient and professional manner
    • Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
    • Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
    • Matching the needs of the customer to the best product available, remembering upselling and stock levels.
    • Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
    • Resolving any customer issues/enquiries to a satisfactory conclusion.
    • Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
    • Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
    • Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
    • Ensure all promises made to customers are realistic, achievable and are completed.
    • Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

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