Food & Beverage & Retail Assistant
Working for the National Trust means working for an organisation who are at the forefront of preserving the UK’s precious past, and delivering innovative solutions to make our environment sustainable for the future. We are a charity and funding is key. We need to constantly generate finances to do what we do,so as well as being Europe’s leading heritage organisation, we are very customer service focused. We offer fantastic career opportunities in the most fabulous places to work in the UK, where unforgettable experiences are shared every day. Working for us means working with extremely passionate people, in amazing locations for a fundamentally essential cause. What better reason to get out of bed every morning?
Specific working patterns will be discussed at interview.What it's like to work here
We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.
Our central head office Heelis, is situation in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal café available every day.What you'll be doing
With your love of working with people and desire to provide an excellent service, you’ll work across both our food & beverage and retail operations to make sure all visitors have an outstanding customer experience. You’ll acknowledge, welcome and engage every visitor, offering them help and advice with their purchases and look for ways to go the extra mile to make their experience memorable.
As a key member of our food & beverage and retail team, you’ll ensure that all stock is available, displayed in a pleasing way, is correctly priced and available for purchase. You’ll look to maximise the profit and sales generated at our special places by ensuring that every opportunity is taken to increase our sales and average customer spend, whilst informing customers of the amazing work we are doing and what their money is funding – whether this is financing local projects or promoting our national strategy, cause and membership offer.
Please also read the full role profile, attached to this advert.Who we're looking for
Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we are looking for like-minded people to join usYou'll need to;
- Have fantastic customer service skills
- Have clear communication skills
- Can easily identify with customer needs
- Enjoy working as part of a team
- Have some cash handling experience
- Have a good eye for detail
- Have a can do attitude and willingness to learn
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!