Service Coordinator

Recruiter
SHJ Hospital Pipelines
Location
Chesham
Posted
12 Apr 2019
Closes
10 May 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Service Coordinator Role

* Liaise with customers, service manager and engineers to schedule and confirm site visits and/or works.

* Responding to call outs as required, insuring minimal disruption to customers as well as insuring attendance within SLA’s.

* Ensure the Plannerboard is kept up to date at all times, so as to give a true reflection of all works and activities.

* Ensure that all works are planned in efficiently and completed in a timely manner by engineers, escalating any recurring issues to service manager.

* Respond to customer requests for paperwork/info. (RAMS, job reports, training certs, etc.)

* Assist service team with general system admin (i.e. keeping jobs on Protean up to date and relevant).

* Ensure all RAMS required for works have been raised and supplied to customers, ahead of any scheduled works.

* Build strong client/customer relationships.

* Send PPM and Plant Service Reports to customers, along with Further works report on completion of works

* Processing all further works.

* Use Protean to effectively plan and monitor the progress of all quoted and service jobs, deliver a high quality service to our customers, and maximise engineer productivity.

* Ensuring engineers/field Staff are using and updating PDA’s correctly, and keeping their plannerboards up to date

* Carry out any other Adhoc administrative duties or tasks deemed necessary, to support the business.

* Run ‘Maintenance Service tool’ each month to create required Service and PPM jobs, and insure they have been raised correctly for all the required sites.

* Raising jobs when required (warranty jobs, completion jobs, call outs etc.)

* Raising parts requests in Protean for all jobs at “PO RECEIVED” status for Stock controller to action, highlighting any jobs which require parts to be sent via courier.

Additional Duties

* Receiving processing and responding to all PO’s sent in by customer’s

* Updating “due date” on jobs to enable forecasting.

* Providing customer support for Portal.

* Uploading any service/PPM reports onto customer Portal and insuring the Portal data, is kept up to date.

* Taking ownership of all jobs within the Service department from the time the PO is received, until completed and ready for invoicing. (i.e. insuring all jobs are processed correctly with parts, labour etc. and passed onto the next dept. completely ready for invoicing).

* Monitoring drop box and transferring any new plant photos to the required directory to insure the photos shown on portal are up to date and accurate.

Personal Qualities

* High degree of personal motivation

* Ability to work on own initiative and with the minimum of supervision

* Good Communication skills

* Good Problem solving skills

* IT literate

* Experience CAFM systems

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