Application Anyalst

Recruiter
Metropolitan Thames Valley
Location
Derbyshire
Posted
12 Apr 2019
Closes
28 Apr 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time
MTVH is one of the country`s largest providers of genuinely affordable local housing and is on target to deliver around 1000 homes per year by 2018/19.

Putting the customer first is key for our organisation. We are undertaking a number of change initiatives to improve our proposition which will have a significant social impact.

Working within a culture of exceptional customer service, maintaining high levels of communication to ensure the business receive a service that meets and exceeds delivery expectations.

The role
You will provide first class support to our MTVH Colleagues enabling them to support our Customers.

Application Analysts will become subject matter experts for the applications within our estate. You will be responsible for the support, configuration, and functional analysis of various products. You will be expected to support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.

Working hours:
Working hours are 37.5 per week, usually between 08:00am and 18:00pm Monday to Friday. You may be required to work extra hours or weekends depending on project work and team commitments.

What you will be doing
-Undertake application reviews to ensure that solutions are fit for purpose and easily supportable
-Provide expert second and third line support to the Service desk responding to tickets in accordance with agreed SLA`s to ensure customer expectations are met
-Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU/Support is both effective and sustainable
-Work to SLA`s to ensure the day to day service to the business is both timely and effective
-Adhere to and contribute to the development of Quality Assurance (QA) procedures and plans to make sure that new products and releases are implemented with minimal impact to the business
-Submit and represent technical changes to the Change Board when required
-Creating and maintaining technical documentation for our applications
-Implementing, testing and integrating new applications
-Performing routine systems checks and upgrades in line with our release cycle
-Investigating and diagnosing system faults and errors
-Liaising with 3rd Party Vendors

Qualifications & Experience
Essential Technical
-Microsoft SQL SERVER
-Windows Server
-Microsoft Office 365
-Airwatch
-SFTP Server

Essential
-Demonstrable track record of providing second line support for applications in a similar environment
-Experience of the implementation of applications
-Experience of working with third party suppliers and internal teams
-Exceptional communication skills
-As a minimum, a working knowledge of information security polices, processes and procedures

Desirable
-Experience of carrying out functional analysis and production of specifications
-Experience of Agile and ITIL methodologies
-Experience in running small scale projects

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post.

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