IT Support Engineer

Recruiter
Networkers
Location
Ringwood
Posted
12 Apr 2019
Closes
28 Apr 2019
Contract Type
Permanent
Hours
Full Time
Introduction

An incredibly exciting opportunity has arisen for an IT Support Engineer to provide quality 1st and 2nd line support within a really exciting and growing business.

Specification

Due to expansion of the IT department we are looking for a dynamic team player as a 1st/2nd line IT Support Engineer to work at our office in Ringwood.

We are looking for someone with solid service desk experience and end user support. You will be working in a team of 4 and will bring with you good experience around windows operating systems, server and networking technologies.

Responsibilities:

You will provide support to end users on a variety of technical platforms. You will be responsible for responding to and recording support calls. You will be monitoring the Service Desk call queues utilising the department’s best practices and procedures for technical support. The role will include the following:

* To answer the support line and log support cases.

* To provide telephone assistance in resolving through first time fix

* To support our end users through identification, research and resolution of 2nd line support cases.

* To provide advanced support in networking, infrastructure and Wi-Fi.

* To appropriately escalate cases when required.

* To regularly update support case information.

* To update support, project and customer documentation where required.

* To assist with administrative duties where required.

Experience:

* Experience in a remote IT support function, supporting multiple clients across a range of technologies and platforms

* Experience with networking technologies including routing, firewalls and wireless access points

* Remote support of Windows Server

* Exchange administration/support

* Exposure to Office365 would be advantageous

* Excellent interpersonal and communication skills

If you are interested in this opportunity, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

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