Service Helpdesk Agent
We are currently recruiting for a Service Helpdesk Agent to join one of our clients based in Aberdeen. The purpose of the role is to provide a high level of customer service to meet the needs of the business. The role involves working in a busy and lively office, which at times can be pressurized. Dimensions: First line helpdesk support for customers Prompt and efficient call handling with end user remote support Management of all consumable & break fix incidents within a ticketing system Working within Service Level Agreements (SLAs) thresholds Emphasis on taking initiative whilst following procedures and working with systems and processes Responsible for providing an extremely high level customer focused support Responsible for working well in a team focused environment Manage calls through to resolution or escalation if required Knowledge: Applicants should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure. A friendly and polite telephone manner, be able to work using own initiative and show attention to detail and should have a knowledge and understanding of the following key applications. Office 2003/07/10/13/16 Microsoft Windows 7 and 10 Be familiar with server 2003/2008/2012 & 2016 Use of ticketing system software Printer configuration and installation Xerox knowledge desired Printer configuration and installation Xerox knowledge desirable Duration Permanent Location: Aberdeen Interested candidates please apply now by sending your CV in Word format.