Complaints Manager - Managing team of 30

Recruiter
Aston Carter
Location
London (Greater)
Posted
12 Apr 2019
Closes
10 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Senior Complaints Manager (Managing team of 30+)

Looking for a Senior Complaints Manager (Associate Director) to assist with a large scale complaint handling operation. The role will involve managing complaints systems and working closely with a client services/ complaints teams.

The ideal candidate will have experience managing a complaints handling processes and managing teams.

Role location is primarily based in Kingswood but they could be open to moving it to London for the right candidate.

This is a Senior position managing 4 team leads as well as a large complaints team in excess of 30 people – please only apply if you have the relevant experience.

The candidate will have responsibility for ensuring that the complaints operation runs smoothly and that the teams reporting to them are appropriately resourced, understand their objectives and are achieving them. This will involve playing a leading role in staff recruitment and associated ongoing people development and management activities.

Key Experience

* Managing team of 30 people in complaints arena

* Experience of effectively managing multiple teams or a sizeable group in the Financial Services environment

* Strong recruitment and interviewing experience; working with HR department or external agencies

* Confident in presenting to groups and experienced in leading and chairing meetings

* Financial Services background highly desirable, ideally with experience in Mutual Funds and Pension products

Pay rate: £550 to £600 per day

12 month rolling contract

Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://(url removed)/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://(url removed)/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://(url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

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