2nd / 3rd Line Desktop Support Engineer

12 Apr 2019
10 May 2019
Contract Type
Full Time
2nd / 3rd Line Desktop Support Engineer (Workplace Engineer)

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2nd / 3rd Line Desktop Support Engineer (Workplace Engineer)

IT & Change


Competitive plus benefits

Do you want to play a part in in the future of Studio Retail?

About us

Studio is one of the largest online value retailers in the UK. We offer a personal shopping service to 1.8 million customers each year online via our fantastic Studio and Ace websites and our catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

At Studio we are constantly evolving & transforming, and we now have two opportunities for 2nd / 3rd Line Desktop Support Engineer (Workplace Engineer) to join our IT & Change department in our Accrington office.

As the one of the two 2nd / 3rd Line Desktop Support Engineer (Workplace Engineer) you will provide and maintain secure and reliable installation, configuration, troubleshooting, application deployment and workplace expertise, aligned to all governance, compliance and quality standards and expectations.

Working as a part of the IT & Change department you will;

1. Providing and maintaining safe, secure and reliable workplace application hosting environments, enabling the delivery of business objectives and goals.

2. Maintaining the integrity of workplace platforms and environments, building resilience and delivering business continuity.

3. Proactively identifying, recommending and improving ways of working in deployment of workplace systems, supporting and delivering continuous service improvements across IT, the business and end users.

4. Auditing and adhering to all compliance, governance, quality and security standards, delivering a safe, secure and reliable workplace service to the business.

Who are we looking for?

We are looking for a 2nd / 3rd Line Desktop Support Engineer (Workplace Engineer) who has the following experience;

* Significant experience of successful delivery and deployment of workplace services

* Ability to deliver in a demanding and pressurised environment

* Experience in effectively managing a range of tasks and priorities, simultaneously

* Good communication skills and an ability to collaborate in the technical arena

* Ability to engage, challenge and influence system users

Why Studio?

Studio is a growing business with a developing IT & Change team. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you

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